# Messages

> Chat with your team and Serpier support about orders and content, share files, and close or reopen support chats.

Source: https://docs.serpier.com/messages

Messages is where you talk with people: your colleagues in the organization and the Serpier support team. Use it when you have a question about an [order](https://docs.serpier.com/orders), a brief, or your account. Chats with [Navi](https://docs.serpier.com/navi) live on the home page instead, and [notifications](https://docs.serpier.com/notifications) tell you when someone replies.

![Messages with the inbox on the left and a support conversation open on the right](https://docs.serpier.com/docs-assets/messages-support-chat.webp "A support conversation. Close it from the header once your question is answered.")

## Contact Serpier support

1. Open [Messages](https://app.serpier.com/messages) and select **+** (**New conversation**) next to **Inbox**.
2. Choose **Contact Support Team**.
3. In **Contact support**, describe what you need, attach a file if it helps, and send it.

The conversation appears in your inbox, and replies arrive in the same thread.

> Support works weekdays 8:00–16:00 Copenhagen time. If you start a chat outside those hours, the thread says replies may take longer than usual.

## Message a colleague

Select **+** (**New conversation**), then pick a person under **Organization Members**. Use this to loop in a colleague on an order or a [task](https://docs.serpier.com/tasks) without leaving Serpier.

## Write and reply

- **Attach files**: **Add attachment** takes up to 5 files, 25 MB each: CSV, PDF, Excel, Word, or images. You can send an attachment without text.
- **Reply to a message**: **Reply** quotes it above the composer, so it is clear what you are answering.
- **React**: on someone else's message, react with 👍, ❤️, 😂, 😮, or 😢.

## Find a conversation

The inbox groups conversations into **Unread**, **Today**, **Yesterday**, and older dates. Use **Search conversations** at the top of the page to find one.

By default the inbox shows open conversations you are part of. Use the filters to change that:

- **Status**: **Open** or **Closed**.
- **Type**: **Message** for chats with colleagues, **Support** for chats with Serpier.
- **Awaiting reply**: conversations where you sent the last message and are waiting for an answer.
- **Participants**: conversations a given person is in.

To come back to a conversation later, hover it and select **Mark unread**.

## Close and reopen a support chat

When your question is answered, select **Close** in the conversation header and confirm with **Close chat**. The chat shows **Closed**.

To follow up, write in the same thread. The composer says **Type a message to reopen...**, and sending a message opens the chat again.

## Related

- [Notifications](https://docs.serpier.com/notifications.md)
- [Navi](https://docs.serpier.com/navi.md)
- [Orders](https://docs.serpier.com/orders.md)